Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

For eligible orders, please contact our customer service team at support@kvsscashmere.com with your order number.

We will arrange the return of eligible items. Return shipping costs are the responsibility of the customer.

We accept returns and exchanges within 14 days of delivery.

Items must be:

• Unworn
  
• Unwashed
  
• In original condition
  
• With all tags attached
  

Please note:

• Return shipping costs are the responsibility of the customer
  
• Original shipping fees are non-refundable
  
• Refunds are processed to the original payment method within 3–5 business days after we receive your return
  

To initiate a return, contact support@kvsscashmere.com with your order number.

Customized or monogrammed products cannot be returned or exchanged unless they arrive defective or damaged.

If you receive a damaged or incorrect item, please contact support@kvsscashmere.com within 14 days of receipt.

Claims submitted after 14 days cannot be processed.

Return processing may take up to 5 business days after the warehouse receives your item.

Refunds will be issued to the original payment method.

Please note:

If tracking shows “delivered” but the return has not been physically received at our warehouse, we reserve the right to delay or refuse a refund during the investigation period.

You may cancel or modify your order before it ships by contacting support@kvsscashmere.com.

Once an order is submitted, we cannot guarantee changes or cancellations.

Please contact support@kvsscashmere.com immediately if you need assistance.

If you forgot to apply a discount code to an eligible order, please contact support@kvsscashmere.com as soon as possible.

Carriers vary by region.

All international orders are shipped through our cross-border logistics partner, Passport.

We offer free shipping on orders over $179.

US Continental:

3-5 business days after shipment

International Orders:

4–12 business days after shipment

You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

After shipment, you will receive a confirmation email with tracking details.

For additional questions, contact support@kvsscashmere.com.

If tracking shows your package as delivered but you have not received it, please contact support@kvsscashmere.com for assistance.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.