Privacy Policy
This Privacy Policy describes how KVSS Cashmere (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from kvsscashmere.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
By accessing our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
1. Personal Information We Collect
We collect personal information about you in order to provide and improve our Services. The types of information we collect include:
Information You Provide Directly
- Basic contact details: name, address, phone number, email.
- Order information: billing and shipping address, payment confirmation, contact info.
- Account information (if you create one): username, password.
- Shopping activity: products viewed, wishlists, cart activity.
- Customer support information: messages you send us.
You may choose not to provide certain information, but this may limit your ability to use specific features.
Information Collected Automatically (Cookies & Tracking)
- IP address
- Browser type
- Device information
- Pages viewed
- Interaction with our Site
- Cookies, pixels, and similar technologies
For more information about Shopify cookies: https://www.shopify.com/legal/cookies
You may disable cookies in your browser settings, though the Site may not function properly.
Information from Third Parties
We may receive information from:
- Shopify, which powers our online store
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners
- Marketing and analytics partners
2. How We Use Your Personal Information
We use your personal information for:
Providing & Fulfilling Services
- Processing payments
- Fulfilling and shipping orders
- Handling returns and exchanges
- Managing your account
- Sending order updates and notifications
Marketing & Advertising
- Sending promotional emails
- Personalized advertising on our Site and other platforms
You may opt-out of marketing communications anytime.
Security & Fraud Prevention
- Detecting and preventing fraud
- Protecting our Services and users
Customer Support
- Responding to your messages
- Improving our Services
3. How We Disclose Personal Information
We may disclose your personal information to:
- Service providers (payment processing, IT support, analytics, shipping)
- Business partners, such as Shopify
- Affiliates within our corporate group
- Authorities, when required by law
- Third parties, when you direct us to do so (e.g., social login)
We do not sell your personal information.
4. User-Generated Content
If you post reviews or comments on our Site, this content becomes public. We cannot control how others may use this information.
5. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies independently.
6. Children’s Data
Our Services are not directed to children. We do not knowingly collect information from individuals under the age required by applicable law.
7. Data Security & Retention
While we use reasonable safeguards to protect your data, no system is entirely secure. We retain your information only as long as necessary to:
- Provide Services
- Fulfill legal obligations
- Resolve disputes
- Maintain business records
8. Your Rights & Choices
Depending on your location, you may have rights such as:
- Right to access the information we hold
- Right to delete your personal information
- Right to correct inaccurate data
- Right to data portability
- Right to withdraw consent
- Right to opt-out of certain data uses
- Right to restrict processing
To exercise your rights, please contact us at the email below. You may unsubscribe from marketing emails at any time.
9. International Transfers
Your data may be processed outside your country, including in the United States. We rely on legally recognized data transfer mechanisms where applicable (such as Standard Contractual Clauses).
10. Complaints
If you have concerns about our data processing, contact us. Depending on your location, you may have the right to lodge a complaint with your local data protection authority.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights: